Crisis and Urgent Services
Crisis Lines and Messaging
BC Crisis Line
If you are considering suicide or are concerned about someone who may be (24/7). 140+ languages.
- 1-800-SUICIDE (1-800-784-2433)
- TTY 1-866-872-0133 for individuals who are deaf or hearing impaired
Crisis Centre Chat
- 12 pm – 1 am, online chat for adults
310 Mental Health
- Mental Health Support at 310-6789 for emotional support, information and resources specific to mental health (24/7)
Crisis Services Canada
Suicide prevention and support
- 1-833-456-4566 (24/7)
Child and Youth Specific
Youth in BC
1:1 online chat from 12pm-1am daily, as well as 24/7 access to resources and information on Youth in BC.
Kid’s Help Phone
Chat or text - Provides emotional support and crisis intervention service for young people under 30. 6pm - midnight every day.
- Tel: 778-783-0177
CHIMO Community Support
- Tel: 604-279-7070 (24/7)
Youth Against Violence (YAV) Line
24/7 anonymous and confidential line to talk to a trained support worker. You can contact them about bullying, gang activity, harassment, intimidation, sexual exploitation, and many other issues. Service available in multiple languages.
- Tel: 1-800-680-4264
- Text: 604-836-6381
- Email: firstname.lastname@example.org
WAVAW Rape Crisis Centre (Women Against Violence Against Women)
Offers trauma-informed feminist support to survivors of sexualized violence. Services open to cis and trans women and people of all marginalized genders, including Two-Spirit, trans, and non-binary people.
- 24h crisis line, hospital accompaniment, police and court appointments, counselling
SAS (Sexual Assault Service)
Provides care to anyone 13 years or older who has been sexually assaulted within the past 7 days, and information on getting support for assaults occurring outside that period.
VictimLink BC – for victims of crime, assault
Toll-free, BC-wide telephone help line, available 24 hours a day, 7 days a week. VictimLink BC provides information and referral services to all victims of crime, and immediate crisis support to victims of family and sexual violence.
- Tel: 1-800-563-0808
Non-emergent Urgent Services
For any life-threatening mental health emergency, please call 911 or visit your nearest emergency department.
Vancouver Access & Assessment Centre (AAC)
For any NON-LIFE THREATENING Mental Health and/or Substance Use issue. Staff includes nurses, social workers, and psychiatrists. They provide pathways for people and families to access services in Vancouver and offer an alternative to the Emergency department.
- Location: Joseph & Rosalie Segal & Family Health Centre (803 West 12th Avenue, Level 1 East Entrance)
- Phone: 604-675-3700 - available 24/7, 365 days a year
- Walk-in: 7:30 am – 11 pm
Fraser (Surrey) Mental Health and Substance Use Urgent Care Response Centre (UCRC)
An urgent care response centre for adults (19 years and older) with urgent mental health and substance use concerns. A central point of access for adults (19 years and older) in Surrey who are experiencing urgent mental health and substance use concerns and who voluntarily seek and require urgent care, but don’t require hospitalization. Services include: crisis stabilization, assessment and psychiatric consultation, treatment initiation, connection to community-based services
- Phone: 604-953-6200
- Walk-in: 8:30 am - 8:30 pm
Richmond – Mental Health Emergency Services (MHES)
Mental health assessment and intervention to individuals experiencing a mental health crisis. Staff responds to calls from health care professionals, clients, family members and the general public. Services include mobile assessments, referrals to follow up with services (hospital and community), health care professionals, or other agencies. Able to provide evening and weekend intervention and support to individuals during non-office hours through the provision of crisis line service.
- Tel: 604-244-5562 (11 am – 10 pm, 7 days/week)